Privacy Policy
Last updated: 23 October 2026
Tailwren ("we", "us") is based in Sydney, NSW, Australia. This page explains, in short, what personal information we collect and how we use it.
What we collect
- Contact and order details
- Payment information (processed by our payment providers; we don't store full card details)
- Messages you send us
- Technical and usage data via cookies
How we use it
- To process, ship and support your orders
- To reply to your enquiries
- To run and improve our website
Who we share it with
- Shopify (our store platform)
- Payment providers
- Fulfilment partners and couriers in Australia
- Email, analytics or advertising providers we use to run the shop
Some providers may be located overseas. We take reasonable steps to ensure they handle your information appropriately.
Contact: hello@tailwren.com. Complaints: Office of the Australian Information Commissioner (oaic.gov.au).